Quality improvement and accreditation
|
Performance and Quality Improvement
FSEAP is committed to excellence in client service quality and to doing our best to be the EAP provider of choice for professional affiliates with whom we work. We have a Performance and Quality Improvement (PQI) program that assesses and monitors our business practices and the delivery of services to ensure that they are consistent with FSEAP's goals for providing services that focus on meeting the unique needs and concerns of employees and their family members, thereby enhancing the health and effectiveness of the organizations we serve. Within our PQI program, patterns and trends for quality improvement are identified, necessary changes identified, and remedial steps taken. Our internal processes and services are evaluated by reviews of the following program data:
Additionally, we set the following requirements to ensure you and our clients get the best quality:
Accreditation by Council on Accreditation (COA) We understand that telling you about our best practices is not enough - for your business or for ours. It is for this reason that we put our organization and our services up to independent scrutiny through the COA Accreditation Process. COA is an international, independent, not-for-profit organization that has been accrediting public and private human service organizations since 1977. COA has specific standards for Canadian EAP providers, including:
|
