Critical Incident Response (CIR) Intervention
Supporting Employees through disruptive and stressful work place events 

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​Critical Incident Response (CIR) is an intervention service that offers timely, trauma-informed support to help individuals and teams stabilize, recover and build resilience following highly stressful or critical workplace events. 
What defines a Critical Incident?
​"A critical incident is a sudden, distressing, or disruptive event (or a series of events) that fall outside normal daily experience and creates real or perceived emotional or psychological strain on employees." 
However,  not all critical incidents are catastrophic.
​CIR can be activated for any serious, stressful or emotionally charged event such as:
  • Serious Injury, death, or medical emergency 
  • Workplace violence, threats or robbery
  • Harassment, bullying or discrimination incidents
  • Natural disasters or public emergencies​​
  • Termination or dismissal of a long-term employee
  • Retirement or loss of a long-standing team member
  • Layoffs and restructuring ​​​
If an event is affecting how employees, feel, function or work together,  CIR intervention may help.
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When to use CIR Intervention

 FSEAP offers the following CIR Interventions​ ​to all organizations
Early and appropriate intervention and support can reduce long-term impact and supports faster recovery as it can help with the following areas: 
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✔   Maintain work continuity
✔   Reduce absenteeism
✔   Prevent disability claims
✔    Lower stress levels 
✔    Strengthen coping and resiliency
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Group debriefs

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Group debriefs provide employees with information about the common effects of critical incidents, healthy coping strategies and allows employees to have access to a safe space to express their thoughts and feelings as a group. 

Individual Support 

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Individual support is a 1:1 intervention that is offered to a single employee to help normalize their emotional response to a critical incident, reduce stress and promote self care. 
Interested in learning more about our CIR Services?
Submit a Request Form below to receive a free 15 minute consultation. 
Submit a Request Form for CIR

Frequently Asked Questions

How do I determine which type of CIR intervention is most appropriate?​
During the 15-minute consultation, an FSEAP Account Manager will help you explore your options and identify an appropriate response. They will look at key details such as the nature of the incident, employee support needs, participant count, work locations and schedules, available space, and your organization’s budget.​
Is there a follow up process after a CIR is complete?  
If further support or follow-up is needed, we’re happy to provide additional services. We offer flexible delivery and can tailor our approach to best suit you and your team. A quote will be provided for any proposed services.​
What are the fees for a cir INTERVENTION?
CIR services can vary in cost depending on a number of factors. We offer flexible pricing and provide an upfront quote tailored to your organization’s specific needs and circumstances. Our fee structure may also vary depending on whether your organization is retained by us or engaging us on a non-retainer basis.
Is there a minimum number of hours required for A cir INTERVENTION?
Yes. A minimum booking of two hours is required.
ARE THERE ANY FREE RESOURCES OR MATERIAL THAT i CAN ACCESS IN THE MEANTIME?
Absolutely. We offer a free resource called “After a Critical Incident at Work: A Practical Guide for Managers.” It provides practical guidance on communicating with employees and offering support after a workplace incident, and it’s available to you whether you choose to arrange a CIR Intervention with FSEAP.  

You can download a free guide by clicking here. ​
Can I access this service without an existing FSEAP agreement?​
Yes, your organization does not have to be an existing FSEAP client to request Critical Incident support.  Fees, conditions and service eligibility will be discussed with an FSEAP Account Manager, and a short services agreement will be signed, if needed. ​